Quality Policy

Perspective Research Services is committed to providing a Quality Management System that meets the requirements of our certification to ISO 20252:2019, the international quality standard for market research organisations. The Quality Management System ensures that we have a set of clearly communicated standards and procedures which all employees follow in order to deliver high levels of client satisfaction. It seeks to continually improve the services and products that we deliver, as well as the working practices in which the business operates. As well as adhering to the core requirements of ISO 20252:2019, we have elected to include all of the Annexed research services in the standard as detailed on our Statement of Applicability (SoA).

Our systems and procedures are regularly reviewed via our internal auditing programme. In addition, we undergo an external assessment each year by Marketing Quality Assurance Ltd (MQA).

Perspective Research Services is a Company Partner of the Market Research Society (MRS) and a Fair Data Partner, with a commitment to the MRS Inclusion Pledge and the MRS Net Zero Pledge. We adhere to the MRS Code of Conduct and are a Member of ESOMAR. The Company abides by the requirements of relevant legislation including The General Data Protection Regulation (EU) 2016 and the Data Protection Act 2018.

Last updated: February 2024