Telephone

Collection

Our telephone interviewers are trained continuously in-house, refining their technique according to IQCS principles and with project-specific experience.  You’re welcome to visit and brief the team.  Watch telephone interviews as they’re conducted and receive anecdotal feedback on participants’ responses.

Managers, senior supervisors and team leaders are multi-lingual and committed to front-line sample management and quality control.  Data Processing and IT staff are on site to implement changes and troubleshoot when necessary.

Senior directors oversee every stage, from questionnaire design to the delivery of tables, and can offer a range of field options and methodologies to suit your schedule.

We deliver robust data on budget and to deadline.  Take a look at our impressive topline figures:

  • 62,000 business interviews last year
  • 225 Projects
  • 72 Countries
  • 26 Languages
  • 70 CATI Stations

We specialise in large, multi-country tracking studies, interviewing senior decision makers from our Central London offices.

Executive interviewers (the top 20 of our 250 active interviewers) are well-versed in the protocols of qualitative interviewing, and can transcribe, copy-edit and translate.  They completed depths in each of the 72 countries in which quantitative interviewing was undertaken last year.

Our Consumer & Voter experience includes political polling and customer satisfaction surveys for large retailers and utilities.  Online will always beat telephone on cost, but we can interview hard-to-reach groups, in specific geographical regions, quickly.

For a no-obligation quotation, or just to discuss feasibility, give us a call.  Speaking engagingly over the phone (quaint old custom though it may be) is something we enjoy and do well. Or send us an email.

Meet the team


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