Mystery shopping


A great way to evaluate customer experience authentically and consistently is to use mystery shopping.

Whilst this may conjure up thoughts of the traditional on-site shopper, we provide so much more. Perspective performs telephone, email, web-based and on-site mystery shopping enquiries around the globe in multiple languages. We have an established infrastructure, allowing us to conduct audits rapidly and cost effectively.

Every brand has different needs. This is why we ensure our mystery shopping briefs are specifically tailored to your requirements. You can be confident in the results you receive as our mystery shopping services are continuously monitored for quality.

Our tech will make your life easier. You can get to the results quickly with built-in query handling on our online dashboard. We also provide audio files and sent/ received electronic material attached to audits.

Our mystery shopping services can be paired with other consumer insight research including qualitative research, large scale quantitative price gathering or in-person audits.

Industries covered:

  • ALL with particular experience in the following:
  • Hospitality
  • Financial
  • Legal
  • Automotive
  • Public Sectors


Download Mystery Shopping Brochure


Perspective shortlisted for Best Training and Development (of operatives) at the MRS Operations Awards. Winner to be announced 14 September.

Meet the team

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